Customer Experience Lead

Company: VirtualVocations
Location: Pueblo
Posted on: November 8, 2024

Job Description:

A company is looking for a Customer Experience Lead to join their customer service team in a remote capacity.

Key Responsibilities

Assist customer service team members in responding to inquiries
Maintain detailed records of communication and track unresolved complaints
Provide detailed information for business reviews and direct issues to appropriate resources

Required Qualifications

3+ years of experience in a customer service or administrative role
Proficient knowledge of Excel, including formulas and VLOOKUP
Ability to work Eastern Time Zone hours
Experience in data integrity and communication management

Keywords: VirtualVocations, Pueblo , Customer Experience Lead, Other , Pueblo, Colorado

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