Customer Service Admin - Collections

Company: Volt
Location: Colorado Springs
Posted on: February 4, 2025

Job Description:

Build your future with Volt!

Find out if this opportunity is a good fit by reading all of the information that follows below.

Volt is immediately hiring for a Customer Service Admin - Collections at Colorado Springs, CO.

As a Customer Service Admin - Collections, you will:
Communicate with customers regarding their account status and make subsequent collection of payments.
Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc.
In WAWF check whether receiving report is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
Coordinating with Government customers.
Resolving disputes. Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence. Responsible for customer refunds, adjustments.
Obtain necessary supporting documents from customer to ensure finance requirements are met.
Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action Path. Coordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.
Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.
Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
Participated in cross functions projects and initiate new idea/projects for process improvements.

This is a Full-Time Contract opportunity.

Schedule: Monday - Friday 8 am - 4 pm

The Ideal Candidate will have:
Candidate must have WAWF portal knowledge.
1-5 years of relevant experience.
Microsoft Office proficiency, ERP systems- Oracle, Project Management. Presentation skills, exposure to local tax regulations, contracts, LC, foreign exchange, 3rd party payment, etc.
Proficient in Excel.
Bachelor's degree with finance/ business administration or equivalent experience.

Thank you!
Kanchan Chowdhary
925-627-4934
Kanchan.Chowdhary@volt.com

Payrate Range in Between - $16 - $18/hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Pueblo , Customer Service Admin - Collections, Administration, Clerical , Colorado Springs, Colorado